Patient Access Manager

Written By Brian Hughes

Austin, TX · Healthcare

  • Salary range is $65-75,000

  • Comprehensive Benefit and Retirement Programs

  • Relocation assistance possible


As a Patient Access Manager, you will lead the department in delivering superior care to every patient on every visit. You will assist the Director in the daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.


Job Responsibilities

  • Supervise, train, and provide guidance for the Patient Access team

  • Partner with the Patient Access Director for quality assurance and reporting, evaluations, hiring and staffing

  • Demonstrate top-tier customer service by responding to complaints promptly and modeling AIDET guidelines to drive positive patient interactions

  • Perform registration function when needed to ensure wait times are kept to a minimum

  • Contribute to A/R goals and seek ways to control costs without compromising safety or quality of care

  • Prepare work schedules and payroll to accommodate budget and allotted FTEs

  • Coordinate with other departments within the hospital (HIM, Nursing, Ancillary) to promote teamwork and streamline the patient experience

  • Oversee patient accounts and entries in Meditech, monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established shared service center (SSC) standards.


Who Will Be a Great Fit? 

  • 3+ years of patient access management experience

  • Must have healthcare management (front office) experience

  • Hospital management is a plus

Brian Hughes

Brian has considerable experience as a street-smart headhunter, who utilizes technology to achieve high-quality hires in a timely manner. While leveraging his deep network of contacts and resources across the nation, he is a power user of the telephone, his proprietary database, social media, job board resume databases, and internet search queries to attract top talent for his clients.


Working in the staffing marketplace since 1997, Brian founded Great Bay Staffing LLC in 2008, bringing a fresh approach to the business of matching successful companies with quality people. His success as a recruiter includes previously working for large national firms where he achieved million dollar sales marks supplying candidates to Fortune 100 clients. 


Brian is proud to say that clients and candidates find his professional, personal, and relaxed approach refreshing. Many of his new business relationships are generated from his referrals.

http://www.greatbaystaffing.com/
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