Lead Support Analyst - eCommerce

Written By Brian Hughes
  • Salary in the $75,000 range, plus bonus and stock
  • Comprehensive Benefit and Retirement Programs etc.
  • This is direct hire role



Location: Pittsburgh, PA

The Opportunity
This is the perfect job for a person that wants the prestige of working for a dynamic fortune 500 company but also wants to be part of a small and creative team.  Our client’s culture is very positive, high energy with a good combination of smart and seasoned managers supervising young and talented teams.

This person will manage and expedite day to day functions for all ecommerce related functional services. This will include monitoring, analyzing, reporting and resolving technical issues that impacts the availability and performance of all ecommerce Systems.  This role represents all level 1 & 2 support teams and will partner with IT engineering and applications teams to perform rapid restoration of critical services.  Will follow up with root cause analysis, recurring issues and performance trending.  Will oversee current and future ecommerce systems including data management systems,  payment processing, front end web store functionality (application and web servers), middleware services, back-end application performance and integration, site content, web defects, customer experiences, order fulfillment and network/telecommunication systems. 


Who Will Be a Great Fit?  

  • 5+  years experience with Gomez, AppDynamices and Keynote. 
  • Experience with WebSphere Commerce and Apache Service Mix.
  • Knowledge of IBM DB2 and Oracle ATG is preferred. 
  • Network support and Engineering.

 

email us directly to:  resumes@GreatBayStaffing.com

Brian Hughes

Brian has considerable experience as a street-smart headhunter, who utilizes technology to achieve high-quality hires in a timely manner. While leveraging his deep network of contacts and resources across the nation, he is a power user of the telephone, his proprietary database, social media, job board resume databases, and internet search queries to attract top talent for his clients.


Working in the staffing marketplace since 1997, Brian founded Great Bay Staffing LLC in 2008, bringing a fresh approach to the business of matching successful companies with quality people. His success as a recruiter includes previously working for large national firms where he achieved million dollar sales marks supplying candidates to Fortune 100 clients. 


Brian is proud to say that clients and candidates find his professional, personal, and relaxed approach refreshing. Many of his new business relationships are generated from his referrals.

http://www.greatbaystaffing.com/
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